Refunds & Returns

Returns & Refunds Policy of APEX CLAW:

Thank you for shopping at APEX CLAW. We want you to be completely satisfied with your products. If you are not entirely happy with your purchase, we're here to help with our Returns & Refunds Policy.

1. Eligibility for Returns:

  • You may return unopened and unused products within 14 days of purchase for a full refund or exchange.
  • To be eligible for a return, the item must be in its original packaging and in the same condition as received.
  • Please note that certain products, such as perishable goods or items marked as final sale, may not be eligible for return.

2. Initiating a Return:

  • To initiate a return, please contact our customer support team at info@apexclaw.com within 14 days of receiving your order.
  • Provide your order number, the reason for the return, and any relevant details about the product.
  • Our team will review your request and provide instructions on how to proceed with the return.

3. Return Shipping:

  • You are responsible for return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service to ensure the safe return of your items.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and applied to the original method of payment within 30 business days.
  • Refunds may take additional time to appear in your account depending on your payment provider.

5. Exchanges:

  • If you wish to exchange an item for a different product or size, please indicate this in your return request.
  • Exchanges are subject to product availability and may require additional shipping charges.

6. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging.
  • We will assess the issue and provide a replacement or refund as appropriate.

7. Contact Us:

  • If you have any questions or need assistance with a return or refund, please reach out to our customer support team at info@apexclaw.com

We strive to make your shopping experience with APEX CLAW enjoyable and hassle-free. Your satisfaction is our priority, and we appreciate your trust in our products.

Last Updated: 05/05/2024